.page-contact {
  --pc-note: rgba(16, 32, 24, .76);
  --pc-note-soft: rgba(16, 32, 24, .56);
  --pc-dark-text: rgba(243, 235, 221, .72);
  --pc-dark-note: rgba(243, 235, 221, .58);
  --pc-paper-lift: #FBF5EA;
  padding-top: clamp(24px, 3.6vw, 44px);
  padding-bottom: clamp(56px, 8vw, 100px);
  color: var(--ky-text-ink);
  font-family: var(--ky-font-body);
}

.page-contact * {
  box-sizing: border-box;
}

/* ---------- 面包屑 ---------- */
.page-contact .ky-breadcrumb {
  margin-bottom: clamp(22px, 3vw, 38px);
}

/* ---------- 首屏 ---------- */
.page-contact-hero {
  padding-bottom: clamp(30px, 4vw, 52px);
  border-bottom: var(--ky-hair-ink);
  margin-bottom: clamp(38px, 5.5vw, 68px);
}

.page-contact-hero__eyebrow {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 0 0 18px;
  font-family: var(--ky-font-mono);
  font-size: .75rem;
  letter-spacing: .14em;
  color: var(--ky-crimson);
}

.page-contact-hero__eyebrow::before {
  content: "";
  flex: 0 0 auto;
  width: 32px;
  height: 1px;
  background: var(--ky-gold);
}

.page-contact-hero h1 {
  margin: 0 0 20px;
  font-family: var(--ky-font-display);
  font-size: clamp(1.85rem, 4.4vw, 3.4rem);
  font-weight: 700;
  line-height: 1.2;
  letter-spacing: -.01em;
  color: var(--ky-ink);
  max-width: 17em;
}

.page-contact-hero__lead {
  margin: 0 0 26px;
  max-width: 40em;
  font-size: clamp(1rem, 1.1vw, 1.075rem);
  line-height: 1.85;
  color: var(--pc-note);
}

.page-contact-status {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-contact-status .ky-badge {
  display: inline-block;
  padding: 7px 13px;
  font-family: var(--ky-font-mono);
  font-size: .76rem;
  letter-spacing: .04em;
  line-height: 1.4;
}

/* ---------- 联系渠道 ---------- */
.page-contact-channels {
  position: relative;
  background: var(--ky-green-deep);
  color: var(--ky-paper);
  padding: clamp(26px, 4vw, 50px) clamp(20px, 3.6vw, 46px);
  margin-bottom: clamp(42px, 6vw, 78px);
}

.page-contact-channels::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: clamp(64px, 10vw, 120px);
  height: 1px;
  background: var(--ky-gold);
}

.page-contact-channels h2 {
  margin: 0 0 10px;
  font-family: var(--ky-font-display);
  font-size: clamp(1.4rem, 2.5vw, 2rem);
  font-weight: 700;
  line-height: 1.25;
  color: var(--ky-paper);
}

.page-contact-channels__intro {
  margin: 0 0 clamp(22px, 3vw, 32px);
  max-width: 42em;
  font-size: .97rem;
  line-height: 1.8;
  color: var(--pc-dark-text);
}

.page-contact-channels__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
  margin-bottom: 18px;
}

.page-contact-channel {
  display: flex;
  flex-direction: column;
  gap: 12px;
  padding: clamp(18px, 2.6vw, 26px);
  border: 1px solid rgba(198, 161, 91, .32);
  background: rgba(22, 61, 44, .58);
}

.page-contact-channel__head {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 0;
  font-family: var(--ky-font-mono);
  font-size: .74rem;
  letter-spacing: .14em;
  color: var(--ky-gold-soft);
}

.page-contact-channel__value {
  align-self: flex-start;
  font-family: var(--ky-font-mono);
  font-size: clamp(1.05rem, 2.4vw, 1.55rem);
  font-weight: 600;
  line-height: 1.3;
  color: var(--ky-paper);
  text-decoration: none;
  word-break: break-all;
  border-bottom: 1px solid rgba(198, 161, 91, .55);
  padding-bottom: 3px;
  transition: color .2s var(--ky-ease), border-color .2s var(--ky-ease);
}

.page-contact-channel__value:hover,
.page-contact-channel__value:focus-visible {
  color: var(--ky-gold-soft);
  border-color: var(--ky-gold-soft);
}

.page-contact-channel__value:focus-visible {
  outline: 2px solid var(--ky-gold);
  outline-offset: 4px;
}

.page-contact-channel__note {
  margin: 0;
  font-size: .9rem;
  line-height: 1.75;
  color: var(--pc-dark-note);
}

.page-contact-address {
  padding: clamp(16px, 2.4vw, 24px) clamp(18px, 2.6vw, 28px);
  background: var(--ky-paper);
  color: var(--ky-text-ink);
  border-left: 3px solid var(--ky-gold);
}

.page-contact-address__label {
  display: block;
  margin-bottom: 8px;
  font-family: var(--ky-font-mono);
  font-size: .72rem;
  letter-spacing: .16em;
  color: var(--ky-gold-deep);
}

.page-contact-address p {
  margin: 0;
  font-size: .97rem;
  line-height: 1.7;
}

.page-contact-address small {
  display: block;
  margin-top: 7px;
  font-size: .82rem;
  line-height: 1.65;
  color: var(--pc-note-soft);
}

/* ---------- 通用章节 ---------- */
.page-contact-section {
  margin-bottom: clamp(44px, 6.4vw, 82px);
}

.page-contact-section > h2 {
  margin: 0 0 14px;
  font-family: var(--ky-font-display);
  font-size: clamp(1.45rem, 2.7vw, 2.1rem);
  font-weight: 700;
  line-height: 1.25;
  color: var(--ky-ink);
}

.page-contact-section__intro {
  margin: 0 0 clamp(24px, 3.2vw, 34px);
  max-width: 40em;
  font-size: 1rem;
  line-height: 1.82;
  color: var(--pc-note);
}

/* ---------- 服务时间 ---------- */
.page-contact-hours__body {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(22px, 3vw, 36px);
  align-items: start;
}

.page-contact-hours__panel {
  padding: clamp(20px, 3vw, 32px);
  background: var(--pc-paper-lift);
  border: var(--ky-hair-ink);
  border-top: 2px solid var(--ky-gold);
}

.page-contact-hours__clock {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 10px;
  margin: 0 0 20px;
  padding-bottom: 18px;
  border-bottom: var(--ky-hair-ink);
  font-family: var(--ky-font-mono);
  font-size: clamp(1.35rem, 3vw, 1.9rem);
  font-weight: 600;
  letter-spacing: .01em;
  color: var(--ky-ink);
}

.page-contact-hours__clock span:first-child {
  font-size: .8rem;
  letter-spacing: .16em;
  color: var(--ky-crimson);
}

.page-contact-hours__list {
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-contact-hours__list li {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: baseline;
  gap: 6px 18px;
  padding: 12px 0;
  border-bottom: var(--ky-hair-ink);
}

.page-contact-hours__list li:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.page-contact-hours__key {
  font-family: var(--ky-font-mono);
  font-size: .78rem;
  letter-spacing: .1em;
  color: var(--ky-sage);
}

.page-contact-hours__val {
  font-size: .95rem;
  line-height: 1.6;
  color: var(--ky-text-ink);
}

.page-contact-hours__media {
  margin: 0;
}

.page-contact .ky-media img {
  display: block;
  width: 100%;
  height: 100%;
  object-fit: cover;
}

/* ---------- 反馈流程 ---------- */
.page-contact-process__media {
  margin: 0 0 clamp(26px, 3.4vw, 40px);
}

.page-contact-process__list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  grid-template-columns: 1fr;
}

.page-contact-process__step {
  position: relative;
  padding: 0 0 26px 24px;
  margin-left: 3px;
  border-left: 1px solid rgba(198, 161, 91, .42);
}

.page-contact-process__step::before {
  content: "";
  position: absolute;
  left: -4px;
  top: 2px;
  width: 7px;
  height: 7px;
  background: var(--ky-gold);
}

.page-contact-process__step:last-child {
  padding-bottom: 0;
  border-left-color: transparent;
}

.page-contact-process__num {
  display: block;
  margin-bottom: 6px;
  font-family: var(--ky-font-mono);
  font-size: .78rem;
  letter-spacing: .14em;
  color: var(--ky-gold-deep);
}

.page-contact-process__step h3 {
  margin: 0 0 8px;
  font-family: var(--ky-font-display);
  font-size: 1.15rem;
  font-weight: 700;
  line-height: 1.3;
  color: var(--ky-ink);
}

.page-contact-process__step p {
  margin: 0 0 10px;
  font-size: .94rem;
  line-height: 1.78;
  color: var(--pc-note);
}

.page-contact-process__eta {
  display: inline-block;
  padding: 4px 9px;
  font-family: var(--ky-font-mono);
  font-size: .7rem;
  letter-spacing: .08em;
  color: var(--ky-gold-deep);
  background: rgba(198, 161, 91, .14);
  border: 1px solid rgba(198, 161, 91, .34);
}

/* ---------- 常见场景 ---------- */
.page-contact-scenarios__list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  grid-template-columns: 1fr;
  gap: 1px;
  background: rgba(16, 32, 24, .14);
  border: 1px solid rgba(16, 32, 24, .14);
}

.page-contact-scenarios__list li {
  background: var(--ky-paper);
}

.page-contact-scenarios__list a {
  display: flex;
  flex-direction: column;
  gap: 7px;
  height: 100%;
  padding: 20px 18px;
  text-decoration: none;
  color: var(--ky-text-ink);
  transition: background .2s var(--ky-ease);
}

.page-contact-scenarios__list a:hover,
.page-contact-scenarios__list a:focus-visible {
  background: var(--pc-paper-lift);
}

.page-contact-scenarios__list a:focus-visible {
  outline: 2px solid var(--ky-gold);
  outline-offset: -2px;
}

.page-contact-scenarios__name {
  font-family: var(--ky-font-display);
  font-size: 1.02rem;
  font-weight: 700;
  line-height: 1.35;
  color: var(--ky-ink);
}

.page-contact-scenarios__desc {
  font-size: .88rem;
  line-height: 1.7;
  color: var(--pc-note-soft);
}

/* ---------- 先查帮助中心 ---------- */
.page-contact-help-first {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(20px, 3vw, 34px);
  align-items: center;
  padding: clamp(26px, 4vw, 48px);
  background: var(--ky-ink);
  color: var(--ky-paper);
  position: relative;
}

.page-contact-help-first::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: clamp(64px, 10vw, 120px);
  height: 2px;
  background: var(--ky-gold);
}

.page-contact-help-first__body h2 {
  margin: 0 0 14px;
  font-family: var(--ky-font-display);
  font-size: clamp(1.35rem, 2.5vw, 1.9rem);
  font-weight: 700;
  line-height: 1.3;
  color: var(--ky-paper);
}

.page-contact-help-first__body p {
  margin: 0;
  max-width: 40em;
  font-size: .96rem;
  line-height: 1.82;
  color: var(--pc-dark-text);
}

.page-contact-help-first__actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
}

/* ---------- 桌面与平板 ---------- */
@media (min-width: 600px) {
  .page-contact-scenarios__list {
    grid-template-columns: 1fr 1fr;
  }
}

@media (min-width: 760px) {
  .page-contact-channels__grid {
    grid-template-columns: 1fr 1fr;
    gap: 18px;
  }

  .page-contact-process__list {
    grid-template-columns: repeat(4, 1fr);
  }

  .page-contact-process__step {
    margin-left: 0;
    padding: 26px 22px 0 0;
    border-left: 0;
    border-top: 1px solid rgba(198, 161, 91, .42);
  }

  .page-contact-process__step::before {
    left: 0;
    top: -4px;
  }

  .page-contact-process__step:last-child {
    padding-bottom: 0;
    padding-right: 0;
  }

  .page-contact-help-first {
    grid-template-columns: minmax(0, 1.35fr) auto;
  }

  .page-contact-help-first__actions {
    justify-content: flex-end;
  }
}

@media (min-width: 960px) {
  .page-contact-hours__body {
    grid-template-columns: minmax(0, 1.08fr) minmax(0, .92fr);
  }

  .page-contact-scenarios__list {
    grid-template-columns: repeat(3, 1fr);
  }
}

@media (min-width: 1080px) {
  .page-contact-hero h1 {
    font-size: clamp(2.4rem, 3.6vw, 3.4rem);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-contact * {
    transition: none !important;
  }
}

@media print {
  .page-contact-channels,
  .page-contact-help-first {
    background: #fff !important;
    color: #000 !important;
    border: 1px solid #999;
  }

  .page-contact-channels h2,
  .page-contact-channel__value,
  .page-contact-help-first__body h2 {
    color: #000 !important;
  }
}